Frequently Asked Questions
Everything you need to know about our products and policies.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 7-12 business days depending on your location.
How much does shipping cost?
We offer free standard shipping on all orders!
How can I track my order?
Once your Teak & Grain order ships, you will receive a confirmation email with a tracking link.
Returns & Exchanges
What is your return & refund policy?
We offer a 30-day refund policy with no returns needed. If you're not completely satisfied with your purchase, simply contact us within 30 days and we'll process your refund.
How do I initiate a refund?
Simply email us at [Insert Email] with your order number. We will then determine if you are eligible for a refund and provide step-by-step instructions from there.
When will I recieve my refund?
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
Product Information & Care
How do I care for my teak wood products?
To keep your teak looking its best, hand wash with mild soap and warm water. Dry immediately. We recommend applying food-grade mineral oil every few months to maintain the wood's natural luster and prevent drying.
Are your utensils safe for non-stick pans?
Yes! Our teak wood is gentle enough that it will not scratch or damage non-stick cookware, cast iron, or stainless steel.
Orders & Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), debit cards for online transactions, Google Pay, and Apple Pay.
How secure is your transaction system?
At Teak & Grain, your safety is our utmost priority. Our payment processing is PCI DSS compliant and uses industry-standard encryption to protect your financial information. All transactions are processed securely through trusted payment gateways, and your card details are never stored on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us within 24 hours of placing your order at [Insert Email]. We will do our best to accommodate your request before it ships.
Account & Customer Support
How can I contact customer support?
You can reach our dedicated support team by emailing [Insert Email] or by using the contact form on our website.
How quickly do you respond to inquiries?
At Teak & Grain, customer satisfaction is something we pride ourselves on. We strive to respond to all customer inquiries within 1-12 business hours.