Refund policy

At Teak & Grain, we take pride in the quality and craftsmanship of our handcrafted kitchenware. If you are not entirely satisfied with your purchase, we are here to make it right—no return shipping required.

30-Day Risk-Free Guarantee

You have 30 days from the date you receive your item to request a full refund. Because we want your experience to be completely hassle-free, there is absolutely no need to mail the product back to us if it doesn't meet your expectations.

How to Request a Refund

To initiate a refund, simply contact us at [INSERT STORE EMAIL HERE].

Please include your order number and a brief explanation of why the item wasn't a perfect fit for your kitchen. Our support team will review your request and decide whether you are eligible for a refund. Once approved, they will process your refund directly.

Damages and Issues

Please inspect your order upon reception. If your item arrives defective, damaged, or if you receive the wrong item, contact us immediately at [INSERT STORE EMAIL HERE] and include a quick photo of the issue. We will evaluate the situation immediately and offer you the choice of a full refund or a complimentary replacement sent straight to your door.

Replacements & Exchanges

Since we do not require physical returns, the fastest way to get a different item is to request a refund for your original purchase and place a separate order for the new piece you want.

Refund Processing

Once your refund request is approved via email, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.